The are a number of ways to reach your A+ Navigator.

1. Download the app (RECOMMENDED). Search for Rightway or scan the QR code with your phone’s camera to get started. Within the app you can call or chat with your
   health guide as well as access all of your medical benefit information.
2. Call the A+ Navigator directly at 833.950.4398. Navigators are available Monday to Friday, 8AM to 11PM ET and 9AM to 5PM ET on weekends. Nurses are available 24/7.
3. Login via the desktop app at member.rightwayhealthcare.com/allaracare

It is best to have your new insurance updated before you go to the doctor or seek care. The member services team (“A+ Navigators”) can call the doctor’s office on your behalf to help set up your appointment and update your insurance information with the doctor. Just ask them for help by sending a request in through the app or calling 833-950-4398.

• All doctor’s offices that accept Cigna PPO plans are considered in-network. They will need to look up WellNet or Hawaii Mainland Administrators (HMA) in their system to check and make sure your insurance is active and verify any of your medical benefits.
• If the Provider offices have any questions when verifying your insurance, they should call the provider services number on your Member ID card. 
  
  • HMA (877-384-2875)
  • WellNet (800-727-1733)

You can still contact your doctor’s office directly, but with access to the A+ Navigator you won’t need to. Your A+ Navigator makes appointments on your behalf, making sure you get the highest-quality and most complete care at the lowest cost. 

You are not required to see your Primary Care Provider before seeing a specialist. However, for AllaraCare members, all primary care visits have $0 copays and deductibles so they are a great place to start, which is better for your health (and your wallet) in the long run.

*If you haven’t selected a PCP yet, reach out to your A+ Navigator for help finding top-rated providers in your area.

Yes, your program covers virtual care visits. Primary Care virtual visits are covered at 100%.

Contact the A+ Navigator for help. We will work to see if you are eligible to continue care with your provider at in-network rates for the first 90 days. We will also help you find another high quality provider within the network for a seamless transition of your care. 

The pharmacy will need the RX BIN, RX PCN, RX Group number and your member ID number which can be found on your ID card.

• If the pharmacy has any difficulty updating the information in their system they should call Drexi directly at 844-728-3479.
• Our A+ Navigators can call your pharmacy on your behalf to update your new insurance before you pick up your medication if you reach out to them for help. 

• Continue to use your regular pharmacy benefit for low-cost and locally-available prescriptions, and consider Rx Manage for any high-cost or specialty medications taken on a routine basis
• Medications are delivered straight to your home in their original manufacturer's packaging, from top-tier locations such as Canada, the UK and Australia
• Once you set up your account with your A+ Navigator, refills are automatic
• Access your order status and history 24x7 from a laptop or mobile device: https://my.globalrxmanage.com/customers/login

You will pay $0 for the same premium-quality prescription brand medications you are receiving now with convenient delivery to your doorstep and automatic refills to ensure an uninterrupted supply of your medications year-round.

If you are prescribed a high-cost brand name medication that you take on a regular basis there is a very high chance that RxManage has the medication available for a $0 copay. You should inquire about using RxManage for these types of medications while using your regular pharmacy benefit for low-cost, generic medications.

All prescription medications offered on the program are sourced through licensed pharmacies in Tier 1 countries (as defined by the US Congress) and Good Manufacturing Practices (GMP) certified manufacturing plants.

Yes it will. To be on the formulary a medication must be available from the same manufacturer internationally as the US brand, or from the International license holder.

Enrolling & placing an order is easy!
1. You can place your first order online or phone at 1-800-883-8841.
2. Upload your prescription to your account or fax to 1-800-883-1814.

A prescription is required for each medication.
Once established, your online account is available 24 hours a day, 7 days a week.
Log into your account from your computer or mobile device using your Account ID and
password at https://my.globalrxmanage.com/customers/login.

If you need assistance filling out your first order your A+ Navigator can guide you through the initial enrollment and get you in contact with the pharmacist at RxManage to finish processing your order.

Prescription orders are normally shipped from our contracted pharmacies within a week of order placement once all details are confirmed. Once shipped, your medications will usually take 10-15 working days to arrive. US postal addresses must be USPS deliverable.

RxManage ships a maximum of 90 days supply of each medication per order.

A refill order will be automatically placed for you 65 days after your first order has shipped. You will be contacted by email or phone to confirm all details are correct. If there are no changes to your order details your order will be processed and shipped.

Rx Manage's call center is open 9am-9pm Monday to Friday (ET) and 9am to 4pm Saturday and Sunday to answer simple questions or take your orders. Call 1-800-883-8841 or email inquiries@rxmanage.com.

You have 2 options:

1. Reach out to your A+ Navigator for help accessing or replacing your card. (RECOMMENDED)
2. If you would like to manage this yourself, log in to your benefits portal via WellNet Health, AllaraCare’s plan administrator. First-time users will be asked to register.
   
   • Visit wellnet.healthspace.net/Logon/Registration.aspx and click the “Portal Login” button in the upper right corner.
   • Click the “Register Now” button (upper right side).
   • Fill out the Registration Form and click “Submit”.
   • Once logged in, you can scroll down on the Dashboard page to the ID Card section and follow the prompts to view a temporary card or request a new card by mail.
   • Your ID Number is included on your ID Card.

If you need to locate the digital version of your ID card or order a replacement, your A+ Navigator member support team will be happy to help. You can also access your digital ID card 24x7 by logging into your Member Portal.

For replacement cards, please fill out the form here.

Contact the A+ Navigator to learn about about the high-quality choices available for your procedure. Your advocacy team will work to find an available option eligible for $0 or at the lowest cost for you. Studies show that better doctors have better outcomes, meaning a healthier you. See your plan summary for details.

For plans with an employer-funded HSA (Health Savings Account), your deductible must be satisfied before Prescription Pricing will apply.